Frequently asked questions
-
Most charters depart from Barraterre Dock, Great Exuma.
If your charter leaves from a different location, it will be confirmed in your booking email.
-
Please arrive 10–15 minutes before departure to check in, load your belongings, and review the day’s plan.
-
Your safety is our priority.
If the weather is unsafe, we will:
1. Delay departure
2. Adjust the route
3. Reschedule
4. Offer a refund (depending on the situation)
-
Cancellations made at least 72 hours before your charter will receive a full refund.
Cancellations made within 72 hours of departure are non-refundable, as the boat, crew, and itinerary are fully reserved for your group.
In the event of unsafe weather conditions determined by the captain, guests may reschedule or receive a full refund. Your safety always comes first.
-
We offer:
– Half-day (4 hours)
– Full-day (7–8 hours)
– Custom extended trips on request
-
Yes — birthdays, engagements, anniversaries, photo shoots, and custom private tours are our specialty.
Let us know what you’re celebrating, and we’ll help make it memorable.
-
Yes. We provide clean, sanitized masks and snorkels.
You may bring your own if you prefer.
-
– Swimwear
– Cover-up
– Hat
– Reef-safe sunscreen
– Sunglasses
– Comfortable sandals or bare feet (recommended on board)
-
Yes! You are more than welcome to bring your own food, snacks, or drinks on board. Every Only Sands charter already includes complimentary sodas, bottled water, local beers, and a gallon of traditional Bahamian Goombay Smash.
If you have specific beverage preferences, dietary needs, or would like to bring a full lunch, feel free — our crew will help you store and serve whatever you bring. We want your day on the water to feel completely customized to you.
-
This can be added as an upgrade.
Ask about our Drone + GoPro media package for stunning photos and video of your day.